Privacy Policy

We（www.hiddenchinajourney.com） respect your privacy and are committed to protecting the security of your personal information. This Policy applies to your entire use of our website and China-related tourism services (such as bookings and consultations). Your use of our services shall be deemed as your acceptance of this Policy.

I. Personal Information We Collect

1. Information You Voluntarily Provide

During registration/booking: Full name, mobile phone number/email address, password. For cross-border service bookings, your passport number and visa information may be required.

Service-related information: Number of travelers, travel dates, hotel/transportation preferences, dietary restrictions, and special requests (e.g., accessible services).

2. Information Automatically Collected

Usage records: Order operations, customer service communication records.

Log information: Visit time, page navigation paths, service response status.

II. Cookies and Similar Technologies

You may clear or disable Cookies through your browser settings, but this may affect the functionality of services such as bookings.

Emails we send may contain pixel tags, which are used to confirm whether you have viewed the information. You can unsubscribe from such emails via the link at the bottom of the email.

III. Disclosure of Personal Information

We will only disclose your personal information in the following circumstances, and we require the recipient to keep it confidential:

Providing necessary information to partners (e.g., hotels, airlines) to ensure your smooth check-in/travel.

Responding to legal requirements (e.g., judicial subpoenas) or protecting your legitimate rights and interests or ours.

In the event of corporate restructuring or merger, ensuring the recipient complies with this Policy.

IV. Your Rights

You may inquire about and copy your personal information, and request corrections to any incorrect information (e.g., updated contact details).

You may withdraw your consent (e.g., no longer receiving promotional information; this function will be available in the future). After account cancellation, we will delete or anonymize your information (except as required by law for retention).

To exercise the above rights, please contact us. We will process your request after verifying your identity.

V. Information Protection and Retention

We use encryption technology, access permission management, security training, and other measures to protect information security, but we cannot completely eliminate all risks.

Your personal information will be retained until the completion of services plus the end of after-sales service needs, or as required by law (e.g., order records retained for the statutory period).

VI. Processing of Children’s Information

Our services are intended for adults. Children under the age of 14 may only provide personal information with the consent of a legal guardian. If we discover that we have collected children’s information without such consent, we will delete it immediately.

VII. Third-Party Links

Our website may contain links to third parties (e.g., payment platforms, map services). Their privacy policies are independent of ours. Please review their privacy policies before accessing these links.

VIII. Policy Updates and Contact Us

Updates to this Policy will be posted on our website. Significant changes will be notified to you.

For inquiries or complaints, please contact us via:

Email: [478262887@qq.com]

Phone: [+86 18710990996]

Whatsapp：[+57 3102340008]

We will respond within 15 working days. If you are not satisfied with the response, you may file a complaint with the relevant regulatory authorities.